Returns

What products are eligible for return?
Products are eligible for return if they are:

Returned within 30 days of receipt
Not worn, laundered, altered or otherwise used
In a clean/unsoiled "as new" condition with original tags, labels and/or packaging
Packed and shipped in a manner to prevent damage to the item in the return shipment
Not a made to order, custom, discontinued or clearance items
Additional restrictions may apply, please contact us for more information

Return Process

Fill out the the Return Merchandise Authorization form.
You'll need the original order number to complete the return form. You can find your order number on the original order confirmation email or in order history of your online account
Your request for return will be processed within three business days after you submit the on-line form
When the return is processed, you will receive an email from Customer Service with a RMA label and instructions for returning your shipment
Your shipment will not be accepted if it does not have an RMA number
For your protection we recommend using a common carrier (FedEx, UPS, USPS) for your return. Keep a copy of the tracking number from the package you are returning for your records
When your return is properly received the merchandise will be inspected
A credit will be issued within 10 business days (minus the original shipping cost) in the same form of payment originally used for purchase

Note: We do not process even exchanges. If you need a different size or color of an item you ordered, please place a new order when your return is processed

If you have a question or problem, please call us toll free at (646) 307-4845 or contact us via email at storesupport@axispromo.com. You may also get information about your order online by logging in to your account.

Upon receiving your order

If the packaging appears opened or damaged please notify the driver immediately
Check the contents of your package and verify that you received what was ordered against the confirmation email
Make certain that no small items are overlooked in the carton
Retain all packaging materials if items are damaged or missing

Is your order missing items or your merchandise damaged?

Email customer service at storesupport@axispromo.com for instructions
Retain all packaging materials, tags, and labels

Is the merchandise you ordered incorrect or unsatisfactory?